Blue Bee Technologies Sdn Bhd

1st Floor, Prima 9, Jalan Teknokrat 6, Regus Unit: 152

63000 Cyberjaya, Selangor

Phone: 011-2888 2250

BBTECH WARRANTY POLICY

1. Standard Warranty (Refurbished Devices)

All refurbished laptops purchased from Blue Bee Technologies Sdn Bhd ("BBTech") include a 3-month hardware and software warranty, starting from the date shown on the invoice. All warranty claim is subject to Walk‑in / carry‑in to BBTech service center or through delivery postage to our premise only.

What is covered:

- Motherboard / system board

- RAM (memory)

- SSD / storage device

- Keyboard and touchpad

- Internal Wi‑Fi card

- Internal speakers and ports (USB, HDMI, charging port, etc.)

- Software issue related to pre-installed software upon delivery

What is not covered:

- Screen cracks, pressure marks, or dead pixels that appear after delivery

- Battery health decline and normal wear and tear (battery is treated as a consumable component)

- Physical damage, impact, drops, dents, or broken hinges

- Water or liquid damage

- Cosmetic wear, scratches, or discoloration

- Software issues caused by user changes (e.g. virus, malware, third‑party software, operating system modification)

- Accessories such as charger, power cable, adapter head, mouse, bag, and dongles

Note: Any failure to function within the first 3 days from purchase (dead on arrival, cannot charge or power on) may be covered under warranty, subject to inspection.

Battery Health Information

All our refurbished laptops come with batteries that measure at least 50% health at the time of sale.

Please click here on guide how to check battery health

2. Extended Warranty (BBTech Club)

Customers may upgrade to extended warranty plans at the time of purchase only

Extended warranty options:

• 12 Months for RM250: Available for all refurbished models. Covers the same  hardware items as the standard 3‑month warranty. 
• Option to trade in previous model for higher generation (*Only for refurbished  model). Guaranteed trade in value of 50% from the previous purchase value(i.e if the  unit was purchased at RM3000, and the new unit you are looking for is RM3500, you  will only need to pay RM2000), unlimited trade in within the BBTech club valid  period (subject to inspection i.e tested working by BBtech staff) 
• 1 free team viewer session per months (If needed) 
• 3 Free gifts per unit for laptop purchased  
• Free exclusive access to BBTech lounge (unlimited drinks) when visiting the BBTech  HQ  

Unless specifically stated, the extended warranty does not cover:

- Accidental damage or water damage

- Screen cracks or physical impact damage

- Misuse, tampering, or unauthorized repair by third parties  

3. New Device Warranty and After‑Sales Support

For brand‑new sealed laptops, the primary warranty is provided by the manufacturer (for  example Apple, Dell, HP, Lenovo and others). Manufacturer warranty terms will follow the  official policy of the respective brand.  

In addition to the manufacturer warranty, BBTech provides the following after‑sales  support services (only with BBTech Club Extended Warranty Purchase):

- Software troubleshooting (for example system slowdown, basic error messages, driver  issues).

- Assistance with submitting manufacturer warranty claims to the official service center.

- Software installation support for commonly requested applications, where licensing  permits.

- Priority WhatsApp support between 10:00 AM and 10:00 PM daily (including weekends  and public holidays).

- Door‑to‑door pickup service within the Klang Valley for devices that need to be sent to an  official claim or service center (subject to availability).  

On‑site troubleshooting at the customer’s location is not included by default and is only  available as a paid service if requested.  

4. How to Make a Warranty or Service Claim

To request service, the customer should:  

1. Complete the BBTech Warranty and Service Claim Form.  

2. Provide the original invoice or valid proof of purchase.  

3. Provide a clear description of the issue and, where possible, photos or videos of the fault.  

Service options:

- Walk‑in / carry‑in to BBTech service center: Free of charge.

- Postage: To our BBTech service center  

All warranty claims are required to install “Team Viewer” for remote support, this will be  preinstalled (only for BBTech Club Member)  

Estimated timelines:

- Initial diagnosis: typically within 1–3 working days.

- Parts replacement: typically within 7–21 working days, depending on stock availability  and supplier lead time.  

5. Data Responsibility and Backup  

Before submitting a device for service, customers are strongly advised to back up all  important data.  

During diagnosis or repair, it may be necessary to reinstall the operating system, replace  storage drives, or perform other actions that can result in data loss.  

BBTech will take reasonable care during service, but will not be responsible or liable for any  loss, corruption, or disclosure of data stored on the device.  

6. Warranty Conditions and When Warranty May Be Void  

The warranty may be refused or considered void if:

- The device has been opened, modified, or repaired by a party other than BBTech or an  authorized service partner.

- The serial number, asset tag, or warranty label on the device has been removed, defaced,  or tampered with.

- Damage is found to be caused by misuse, neglect, impact, liquid exposure, power surge, or  other external causes.

- Software, firmware, or BIOS has been modified in a way that prevents normal diagnosis or  operation (for example, unauthorized firmware, password locks, or security locks applied  by the user).  

7. Claim Limits and BBTech Rights  

Within the active warranty period, customers may submit multiple warranty claims. However, BBTech may apply a reasonable limit on the total parts replacement value under  extended warranty plans, as stated in the plan description.  

Where a fault is confirmed and covered by warranty, BBTech reserves the right to:

- Repair the device using new or refurbished parts of equivalent quality; or

- Replace the device with a similar model of equal or higher specification; or

- Offer an alternative resolution in line with the remaining value of the device and warranty  coverage.  

This warranty policy is intended to be read together with any specific terms on the invoice  or warranty card issued at the time of purchase. BBTech may update this policy from time  to time, and the version in effect on the date of purchase will apply to that transaction.