1.0 Policy Overview:

BB Tech sells professionally refurbished laptops that have been inspected, tested, repaired where necessary, and graded before sale. Because all units are pre-owned and refurbished — not new — our return and refund terms are specific and clearly defined. Please read this policy carefully before completing your purchase.

This policy applies exclusively to online orders placed on bbtech.shop and paid for via an accepted digital payment method (FPX bank transfer, credit/debit card, e-wallet, or BNPL). Order fulfilled via walk-in or 3^rd party marketplaces are governed by separate terms.

BB Tech is committed to selling devices that match their listed grade and description. Where a device fails to meet that standard through no fault of the customer, we will honour a return, replacement, or refund under the terms set out below.

Important: Refurbished laptop carry inherent cosmetic variation. Minor scratches, scuffs, or signs of prior use consistent with the listed grade do not constitute rounds for return. We encourage all customers to review our device grading descriptions at bbtecch.shop/grading before ordering.

2.0 Device Grading & Condition Description

All BB Tech laptops are listed under one of three refurbishment grades. The grade determines the expected cosmetic condition. Return eligibility for cosmetic reasons is based on whether the received unit matches its listed grade.

Regardless of grade, every unit sold by BB Tech meets the same functional performance standard: operating system installed and activated, all advertised hardware components present and working, battery holding a charge (minimum 50% battery health unless otherwise stated), and no dead pixels exceeding our stated threshold.

 3.0 Return Eligibility

BB Tech accepts returns under the following defined circumstances only. All return requests must be submitted within the stated window from the delivery date recorded by our logistics partner.

Change-of-mind returns are not accepted. Refurbished devices are inspected, graded, and prepared specifically for each order. We encourage customers to contact our team before purchasing if they have any questions about specifications, compatibility or condition.

 3.1 Conditions That Must Be Met For A Return To Be Accepted 

In addition to falling within an eligible return reason above, all of the following conditions must be satisfied:

3.2 How To Initiate a Return

Do not ship the device back before receiving a Return Merchandise Authorisation (RMA) from BB Tech. Returns received without a valid RMA number will not be processed and may be returned to the sender at the customer’s expense.

Step-by-Step Return Process

Tip: Keep your return tracking number. BB tech is not liable for returned items lost in transit if tracked shipping was not used.

4.0 Refund Policy

4.1 Refund Options

Upon approval of a valid return, BB Tech will offer the customer one of the following resolutions. Where a replacement or exchange is available and preferred by the customer, it will be prioritised over a cash refund.

4.2 Refund Processing Times by Payment Method

Refunds are processed within 3 business days of BB Tech confirming the return approval. The time taken for funds to appear in your account depends on your payment method and provider:

BNPL Note: For Buy Now Pay Later plans, BB Tech will process the cancellation/reversal with the BNPL provider. Any instalments already deducted by the BNPL provider will be returned directly by them according to their own processing schedule. BB Tech cannot expedite BNPL provider refunds.

5.0 Shipping Fee Treatment

The treatment of original and return shipping fees depends on the reason for the return:

6.0 90-Day Limited  Hardware Warranty 

Please refer to our warranty claim and policy